Pesta handles every patient conversation - from scheduling and intake to urgent calls and after-hours support - 24/7. So your team can focus on what matters most.
See what customers have to say about their experience with Pesta.
![[headshot] image of customer (for a film production company)](https://cdn.prod.website-files.com/69a886649f38529f5d573017/6a5a5ce383cd9afada18a6e2_az.webp)
“Pesta has helped streamline the first stage of our lead handling process. Instead of someone manually answering every inbound call, the AI handles the initial conversation...”
![[headshot] image of satisfied customer (for a property management company)](https://cdn.prod.website-files.com/69a886649f38529f5d573017/6a5a5d07795dba26e0467386_cl.webp)
“I use Pesta to handle inbound customer calls, and it answers calls instantly, captures lead information, and guides towards booking without needing manual intervention...”
![[headshot] image of customer (for a preschools & daycare)](https://cdn.prod.website-files.com/69a886649f38529f5d573017/6a5a5ce333ae3ecbf16e1b6f_rf.webp)
“What surprised me most about Pesta was how natural the conversations sounded. I expected something overly robotic, but it actually handles most customer calls pretty smoothly...”
Watch how Pesta handles leasing inquiries, maintenance requests, and resident calls from start to finish.
Built for medical and dental practices, Pesta works as a virtual medical receptionist and medical office answering service in one. It handles the conversations that keep your practice running, from appointment scheduling and patient intake to after-hours medical answering and urgent call routing. Pesta understands caller intent, collects the right details, and takes action instantly, 24/7.
Pesta works as your virtual medical receptionist, answering patient calls instantly, scheduling and rescheduling appointments, capturing new patient information and insurance details, and answering common practice questions. Every appointment is booked directly into your calendar with no hold times.
Pesta automates patient intake with complete accuracy, capturing reason for visit, insurance information, and preferred provider on every call. As a medical practice automation tool, it logs each request correctly and routes it to the right team without missed information.
Pesta provides 24/7 medical answering service coverage when your office is closed, functioning as a true after-hours medical answering service for both medical and dental practices. It handles routine inquiries, identifies urgent situations such as severe pain, injury, or medication concerns, and escalates them to the appropriate on-call provider immediately.
Missed calls mean missed appointments. As a medical answering service and dental answering service in one, Pesta confirms bookings, sends reminder calls, and reschedules instantly when a patient cancels, so open slots get filled instead of sitting empty.
Routing calls to the wrong provider or location wastes staff time and frustrates patients. As a virtual medical receptionist, Pesta acts as a medical office answering service that routes every call to the correct provider, specialty, or location on the first try.
Insurance confusion at check-in slows everything down. Pesta's AI patient intake collects insurance information during the call itself, functioning as insurance verification automation that flags coverage questions before the patient walks in.
Voicemail loses patients and delays urgent care. Pesta is a 24/7 medical answering service that handles routine questions after hours and escalates anything urgent, like severe pain or a medication concern, to your on-call provider immediately.
Pesta doesn't just pick up the phone, it understands what the patient needs. Every call is automatically logged, summarized, and transcribed inside your Pesta.io dashboard, so appointment details, insurance questions, and patient requests never depend on a sticky note or a message passed between shifts.
Track patient calls, response times, and call volume by day or provider. See appointment requests, insurance questions, and follow-ups at a glance, and understand how many calls Pesta saves from going to voicemail.
After every call, Pesta generates a clear recap with the visit reason, requested provider, insurance details, and follow-up needs. Your team knows exactly what to expect before the patient arrives or the callback begins.
Review every patient conversation, regardless of language. Search by patient, date, or keyword, then instantly find and share any call with your team from one dashboard.
Peak call times overwhelm front desks, sending patients to voicemail. Pesta answers every call instantly, so no patient waits and no appointment opportunity is lost.
Different providers, appointment types, procedure lengths, and insurance requirements make scheduling complex. Pesta routes every patient to the right provider and appointment type without back-and-forth.
Every call a staff member answers is time not spent with a patient in the office. Pesta's patient intake automation takes routine calls off their plate entirely, so front desk and clinical staff can focus on the people physically in front of them.
Patients don't only call during office hours. Pesta provides reliable 24/7 coverage, handling routine questions and escalating urgent issues to your on-call provider whenever immediate action is required.
Pesta doesn't just take a request and pass it along, it books the appointment in real time, while talking to the patient. Once it understands what's needed, it checks availability and confirms a slot directly in your calendar, 24/7, including weekends and holidays. Patients get instant confirmation, no-shows drop, and trust builds from the very first call. The system syncs with your existing calendar to prevent double bookings and sends automated reminders ahead of each visit.
Not every patient books on the first call. Pesta follows up automatically, and because it understands the original conversation, it picks up naturally, answers any new questions, and moves the booking forward. Follow-up timing and messaging adjust based on urgency and context, so your schedule stays full without your staff making a single manual callback.
Not all voice AI is built to understand medical and dental practices. Prioritize an agent that gives real answers, not call routing. Look for natural-sounding conversation, accurate knowledge of your providers, procedures, and policies, calendar and system integration, bilingual support, and transparent flat-rate pricing. Pesta is trained on your actual practice, every feature maps to how scheduling and patient calls actually run.
Pesta handles leasing inquiries, tour scheduling, maintenance requests, and after-hours emergencies for property management companies, from independent landlords to enterprise portfolio operators.
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Pesta answers calls, books jobs, and captures leads for home services businesses, so no call goes to voicemail and no job opportunity gets missed, day or night.
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Everything you need to know before activating your Pesta AI voice agent.
Every patient call answered, every detail captured, and every urgent issue routed to the right person - so your team can focus on delivering exceptional care.
